1. Kako izbrisati račun

U aplikaciji otvorite Postavke → Račun i plan → Izbriši račun, pročitajte upozorenje i ponovno potvrdite Google račun. Brisanje započinje tek nakon te svježe autentikacije i vaše konačne potvrde u aplikaciji.

Ako više nemate pristup aplikaciji, pošaljite e-mail s iste e-mail adrese koju ste koristili za prijavu u MajsterGO na support@maximize.hr. U poruci je dovoljno navesti da želite trajno obrisati svoj MajsterGO račun.

Nemojte slati lozinku, Google lozinku, kodove za prijavu, broj kartice niti druge osjetljive vjerodajnice. MAXIMIZE ih neće tražiti.

2. Provjera zahtjeva

Brisanje u aplikaciji koristi svježi Firebase identifikacijski token nakon ponovne Google prijave. Kod e-mail zahtjeva adresa povezana s MajsterGO računom služi kao početna provjera; ako zahtjev nije moguće dovoljno pouzdano povezati s računom, možemo zatražiti dodatnu razumnu potvrdu. Nikada nećemo tražiti vašu lozinku.

3. Što se briše

Nakon potvrđenog zahtjeva brišemo aktivne MajsterGO cloud podatke pod našom kontrolom koji su povezani s vašim računom, što uključuje:

• Firebase Authentication korisnički račun za MajsterGO;
• Firestore zapise trial_claims i trial_gates povezane s Firebase UID-em;
• aktivne Cloudflare D1 billing i trial veze te pripadajuće lockove povezane sa SHA-256 identifikatorom Firebase UID-a.

Minimalna pseudonimna HMAC-SHA-256 oznaka da je trial iskorišten ostaje dok MajsterGO nudi jednokratni trial; brisanje i ponovno stvaranje računa ne daje novi trial. Ne sadrži ime, e-mail, Firebase UID ili sirovi Google identifikator. To je zasebna iznimka od billing retentiona.

Minimalni pseudonimni billing arhiv može sadržavati hash purchase tokena, proizvod/plan, status i vremena, bez izravne veze s Firebase UID-em. Rok je 90 dana nakon zadnjeg potvrđenog Play isteka (ako datum nije dostupan, od zadnje provjere odnosno brisanja), uz dnevno čišćenje. Neopažen refund/revokacija može se otkriti tek pri sljedećoj provjeri. Samo otkazivanje ne pokreće rok dok Pro traje. Za dokazano migrirane stare kupnje može ostati ograničena pseudonimna veza vlasništva do zadnjeg poznatog isteka plus 90 dana.

Zaštitni hash obrisanog UID-a traje 24 sata do sljedećeg dnevnog čišćenja, u redovnom radu manje od 48 sati. Kratkotrajni rate-limit zapisi sprječavaju zlouporabu. Ovi zapisi nisu anonimni; opseg i svrhe opisani su u Politici privatnosti.

Brisanje uklanja podatke iz aktivne D1 baze. Cloudflare D1 Time Travel na Workers Paid planu može sadržavati povijesno stanje do 30 dana; te kopije nisu aktivna baza i prestaju biti dostupne nakon isteka providerova prozora.

4. Lokalni podaci na vašem uređaju

MajsterGO je prvenstveno local-first aplikacija. Poslovni profil, klijenti, ponude, stavke, evidencija naplate i drugi poslovni podaci koji postoje samo na vašem uređaju nisu spremljeni na MAXIMIZE poslužiteljima i zato ih MAXIMIZE ne može daljinski obrisati.

Takve podatke možete ukloniti unutar aplikacije gdje je ta opcija dostupna, brisanjem podataka aplikacije u Android postavkama ili deinstalacijom aplikacije. PDF-ove, izvoze i sigurnosne kopije koje ste sami spremili izvan aplikacije potrebno je zasebno izbrisati s mjesta na kojem su spremljeni.

5. Google Play pretplata

Google/Gmail račun se ne briše. Ponovna prijava istim provjerenim Google računom omogućuje poslužiteljsku provjeru i vraćanje još aktivne Play pretplate na novi MajsterGO račun, bez novog triala. Stare kupnje bez prethodno sačuvanog dokaza vlasništva zahtijevaju kontakt s podrškom.

Ako imate aktivnu MajsterGO Pro pretplatu putem Google Playa, brisanje MajsterGO računa ne otkazuje Google Play pretplatu. Pretplatu provjerite i, ako je želite prekinuti, otkažite zasebno u Google Play pretplatama prije ili uz brisanje računa.

6. Rok obrade

Brisanje pokrenuto u aplikaciji potvrđuje se odmah nakon uspješnog uklanjanja aktivnih Firebase, Firestore i D1 podataka. Valjani e-mail zahtjev obradit ćemo bez nepotrebnog odgađanja, u pravilu najkasnije unutar 30 dana. Ako je potrebna dodatna provjera ili postoji zakonski razlog koji utječe na rok ili opseg brisanja, o tome ćemo vas obavijestiti.

7. Više informacija

Detalji o tome koje podatke MajsterGO obrađuje dostupni su u Politici privatnosti za MajsterGO.

Za pitanja o brisanju računa ili privatnosti javite se na support@maximize.hr.

1. How to delete your account

In the app, open Settings → Account and plan → Delete account, read the warning and reauthenticate your Google account. Deletion starts only after this fresh authentication and your final confirmation in the app.

If you no longer have access to the app, send an email from the same email address you used to sign in to MajsterGO to support@maximize.hr. In the message, simply state that you want your MajsterGO account permanently deleted.

Do not send your password, Google password, sign-in codes, card number or other sensitive credentials. MAXIMIZE will never ask you for them.

2. Request verification

In-app deletion uses a fresh Firebase identity token after Google reauthentication. For email requests, the address associated with the MajsterGO account is used as the initial identity check; if the request cannot be reliably linked to the account, we may ask for an additional reasonable verification step. We will never ask for your password.

3. What is deleted

After a verified request, we delete active MajsterGO cloud data under our control that is associated with your account, including:

• the Firebase Authentication user account used for MajsterGO;
• the Firestore trial_claims and trial_gates records associated with the Firebase UID;
• active Cloudflare D1 billing and trial links and associated locks linked to the SHA-256 identifier of the Firebase UID.

A minimal pseudonymous HMAC-SHA-256 trial-consumed marker remains while MajsterGO offers a one-time trial; deleting and recreating an account does not grant another trial. It contains no name, email, Firebase UID or raw Google identifier. This is separate from billing retention.

A minimal pseudonymous billing archive may contain a purchase-token hash, product/plan, status and timestamps without a direct Firebase UID link. Its deadline is 90 days after the last verified Play expiry (or, if unavailable, the last verification or deletion), with daily cleanup. An unobserved refund/revocation may only be discovered at the next verification. Cancellation alone does not start the period while Pro lasts. Proven legacy purchases may retain a limited pseudonymous ownership link until the last known expiry plus 90 days.

A protective hash of the deleted UID lasts 24 hours until the next daily cleanup, normally less than 48 hours. Short-lived rate-limit records prevent abuse. These records are not anonymous; their scope and purposes are described in the Privacy Policy.

Deletion removes data from the active D1 database. Cloudflare D1 Time Travel on Workers Paid may contain historical state for up to 30 days; these copies are not the active database and cease to be available after the provider window expires.

4. Local data on your device

MajsterGO is primarily a local-first application. Business profile information, clients, offers, items, payment records and other business data that exist only on your device are not stored on MAXIMIZE servers, so MAXIMIZE cannot remotely delete them.

You can remove such data within the app where an option is available, by clearing the app's data in Android settings or by uninstalling the app. PDFs, exports and backup files that you saved outside the app must be deleted separately from the location where you stored them.

5. Google Play subscription

The Google/Gmail account is not deleted. Signing in again with the same verified Google account allows server verification and restoration of an active Play subscription to a new MajsterGO account, without another trial. Legacy purchases without preserved ownership proof require contacting support.

If you have an active MajsterGO Pro subscription through Google Play, deleting your MajsterGO account does not cancel the Google Play subscription. Check it and, if you want to end it, cancel it separately in Google Play subscriptions before or together with account deletion.

6. Processing time

In-app deletion is confirmed immediately after the active Firebase, Firestore and D1 data have been successfully removed. We will process a valid email request without undue delay, normally no later than 30 days after receipt. If additional verification is required or a legal reason affects the timing or scope of deletion, we will inform you.

7. More information

Details about how MajsterGO handles data are available in the MajsterGO Privacy Policy.

For questions about account deletion or privacy, contact support@maximize.hr.